Online Shop Terms and Conditions METRO CREATIVO, Unipessoal Lda

1. General Conditions

1.1 Access and use of this website is subject to the following Terms and Conditions and Privacy Policy. By browsing this website, you agree to these Terms and Conditions and Privacy Policy. In case of disagreement with its content, the user is not allowed to access and use the website and must terminate the access and/or use immediately. If you violate any of the terms contained, your right to access and use this website, will terminate immediately.

1.2 We reserve the right to make changes in the Terms of Use from time to time without prior notice. The changed Terms of Use are effective from the date of their publication in this website. Since these Terms of Use are changed from time to time, you should check them each time you visit this website. Your continued access and use of the website, represent your acceptance of all Terms of Use.

1.3 METRO CREATIVO, Unipessoal, Lda also reserves the right to contact you directly, proposing to you promotions or purchase of any specific product.

2. General Store Conditions

2.1 The referred general conditions, together with order documents and published descriptions, are used to regulate the terms and conditions regarding the provision of the Online Shop Service for the sale of Products in the Fashion Area. Accessories, Home Textiles, and Decoration by METRO CREATIVO, UNIPESSOAL LDA, operating in following address: Rua Infantaria Dezasseis, nº 115, 1350- 166 Lisbon, Portugal, with the VAT number: PT 508 512 603, referred form now on as «METRO CREATIVO LDA»

2.2 Products must be ordered by Users of eighteen (18) years of age or older (under the age individuals must be authorized by their representatives). The elements and information transmitted by the User will enjoy full legal effects, and cannot claim the lack of signature to breach the obligations assumed.

2.3 The Service consists on providing, through the site: https://www.metro-creativo.pt/loja-online/ access to the Online Store, offering detailed information about the products and also allow all Users, to order electronically and purchase the products disclosed, under the terms and conditions described has follows.

3. Product Information and Contents

3.1 METRO CREATIVO LDA will do his best to ensure that the information presented does not contain typographical errors. If you purchase a product that has different characteristics to those presented online, you have the right to terminate the purchase agreement in accordance with the applicable legal terms in point 7. Manufacturing Defect / Package Returning

3.2 METRO CREATIVO LDA will do everything possible to make the photos presented as close as possible to reality, sometimes, there might be some differences mainly regarding the color shown, because the viewing of our products changes depending on the hardware on each client's computer. In this case the clients are not entitled, to any kind of compensation, or return of the product or products ordered.

3.3 METRO CREATIVO LDA will make every effort to ship all ordered products, but it is possible that in certain cases not controlled by METRO CREATIVO LDA, such as human errors or incidences in computer systems, it might be impossible to make some of the products requested by the User available. If any product is not available after you have placed your order, you will be notified by email or telephone. At this point you will be presented with the possibility of canceling the order with its refund if you have already made the payment, or replace by other product.

4. Responsibilities

4.1 All products and services sold on METRO CREATIVO LDA Online Store are in accordance with Portuguese Law.

4.2 METRO CREATIVO LDA, is not responsible for damages or defective service performance when the failure(s) in those services have its origin in outsourcing services, like the communications network and / or delivery / transportation services, also when there's no presence of representatives at the delivery address, according to the deadline stipulated at the time of product purchase, also poorly filled contact information, resulting in delivery failures.

In those cases METRO CREATIVO, LDA is not responsible for defective service performance, and no compensation whatsoever, will take place.

5. Client / User Obligations

5.1 . The user agrees to;

  • provide correct personal data
  • Provide full address;
  • Not use false identities;
  • Respect all the shop rules

5.2 If the customer violates any of these obligations, METRO CREATIVO, LDA reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services simultaneously provided by METRO CREATIVO, LDA to the same User, and also, do not allow future access of the User to any services provided by METRO CREATIVO, LDA.

5.3. If any data is incorrect or insufficient, and therefore results on a delay or impossibility in processing the order, or eventual non-delivery, the user is the only responsible, and METRO CREATIVO LDA declines any responsibility.

6. Privacy and Protection of Personal Data

6.1 . METRO CREATIVO LDA guarantees the confidentiality of all data provided by Users.

6.2 . The personal data submitted on the order form is indispensable to the completion of the Service by METRO CREATIVO LDA. The omission or inaccuracy of the data provided by the User may result on refusal to provide the Service by METRO CREATIVO LDA.

6.3 . The personal data of the User will be processed and stored in our clients data, and will be used by METRO CREATIVO LDA within the contractual and, or commercial relationship.

7. Manufacturing Defect / Package Returning

7.1 In case of "manufacturing defect", when imperfections are detected either in printing, finishing (sewing), or accessories used (zip fasteners, bag wings, etc.) of the purchased products, the customer may return them, along with a copy of the invoice, within ten (10) days' time, counting from the day the consumer acquires physical possession of the goods,

7.2 In order to exercise this right, the User must in referred 10 days timing, return the item by mail, carrier, or in person. The returned item, is subject to our evaluation,

7.3 The package must be returned complete and in good condition, as it was delivered, and accompanied by all documentation received. The package and documents must be sent or delivered personally to the following address:



1350-166 LISBON


7.4 After confirmation of the package's reception in good conditions, we will return the value corresponding to the amount paid when the order took place, or we can exchange the returned product by another item in our online shop. If you have used a promotional discount code, this amount will not be refunded, only the amount expressed in the Invoice, will be returned.

7.5 The refunding method, depends on how the payment of the order was made. Credit card and PayPal payments will be credited to the respective accounts.

In other cases, when IBAN - International Bank Account Number information and SWFT: Identification Bank Code is provided, the refund will be made to the indicated bank account.

The refund is made within 14 days after receiving back the item in good conditions.

7.6 . In the absence of any of the components of the item sold, or if any of them are not in an excellent conditions, there will be no refund. The client will be informed and the product will stay in METRO CREATIVO LDA, waiting for user instructions.

8. Suspension and Deactivation of the Store Service

8.1 METRO CREATIVO LDA is entitled to shut down any service or services, at any time, including Deactivation of the store service, without any notice, before or after its decision.

8.2 The decision of suspension or termination of the Service or Services by METRO CREATIVO LDA provided, does not give customers or others in their behalf, rights, to claim any kind of Comercial or Moral compensation, therefore, METRO CREATIVO LDA cannot be held responsible in any way, for any consequence resulting from the suspension / cancellation / deactivation of the Service.